Privacy & Cookies
We are committed to developing long lasting relationships based on trust. We will do everything in its power to ensure that your right to privacy is maintained and protected. This Website is not directed at children under 13 years of age.
Information we Collect
Loweroak & DJL Haulage may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information Loweroak collects is personal information that identifies you personally, such as:
- Your name
- E-mail address
- Postal address
- Telephone numbers
- Credit card information
- Other billing information
What are Cookies?
A cookie is a piece of data stored on the user's computer tied to information about the user. Our website provider may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by 1&1 to track user preferences while the user is visiting the website. They also help to minimise load times and save on server processing. Persistent cookies may be used by e store, for example, whetheror not you want your password remembered, or other such information. Cookies used on the 1&1 Website do not contain personally identifiable information.
Like most standard Websites, our website uses log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the 1&1 log files, including but not limited to IP addresses, is linked to personally identifiable information.
How Loweroak uses this information
Loweroakmay use the personally identifiable information collected by 1&1 to contact customers regarding products and services offered by Loweroak and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors and business partners. 1&1 & Loweroak may also use this information for research purposes regarding the effectiveness of Website services, marketing, advertising and sales efforts. Loweroak will not in any way share this information with a third party either for free or by selling it, unless you specifically authorise such disclosures.
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from 25th May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
What data we may gather We may collect the following information:
● Name and Job Title
● Contact information including email address
● Demographic information, such as postcode, preferences and interests
● Website usage data
● Other information relevant to client enquiries
● Other information pertaining to special offers and surveys How we use this data Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services.
Specifically, we may use data For our own internal records.
● To improve the products and services we provide.
● To contact you in response to a specific enquiry.
● To customise the website for you.
● To send you promotional emails about products, services, offers and other things we think might be relevant to you.
● To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
● To contact you via email, telephone or mail for market research reasons. Controlling the information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
● Opt-in to receive marketing communications from us by email, telephone, or post.
● Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
● Agreement of our Terms & Conditions If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
● Sign in to our website and change your opt-in settings.
● Send an email to email@example.com ● Write to us at: unit 411 Ash road north, Wrexham industrial estate, LL13 9UF.
Contact & Communication With us Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system or similar marketing tools. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below. Data Breaches We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Data Controller The data controller for this website is: Loweroak, 01978 660693
Resources & Further Information
● Overview of the GDPR - General Data Protection Regulation ● Data Protection Act 1998 ● Privacy and Electronic Communications Regulations 2003 ● The Guide to the PECR 2003
Disclosure of Information
Loweroak may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Loweroak is sold, the information collected from users may be transferred to the new owners.
For all domain registrations your registrant details are passed to the domain registrar in accordance with the Domain Terms and Conditions. Only .UK domains offer an Opt-Out for personal registrations.
Special Offers and Updates
Our customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of users, we presents the option to not receive these types of communications.
On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, a service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though every effort is made to preserve your privacy, Loweroak may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, Loweroak will comply with judicial proceedings should a court order or legal process be served on Loweroak.
Maintenance of Information
The information provided to 1&1 & Loweroak is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by . 1&1 employs industry standard security measures to protect the confidentiality of the information. Although Loweroak cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences. Any other particularly sensitive information, such as payment details collected for commercial transactions, is encrypted prior to transmission by you to Loweroak.
You are responsible for the security of your Account Number and passwords. Make sure you keep it in a safe place and do not share it with others.
Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.